Is Toluna Legitimate?- Reviewed 2018

As we all know, most companies require feedback on their work. Critics or praise, any company needs feedback s from its customers or even solely “testers” in order to improve its service and move forward. All that for a better user, customer or guest experience in general.

If you are open to sharing your opinions with others, then you’ve much probably had already contributed to some poll or survey created by any organization or individual.

Toluna logo.

Or you probably have created one yourself. Maybe in Toluna?

Toluna is a survey site, where your opinion counts and its partners are PAYING for your opinion. They need your feedback for their further development of the company. The same revenue that comes from these partners, Toluna is sharing with you. A rewarding company that pays you for most of the things you do in there.

Today I decided to turn my focus especially in this ever-growing survey site everyone is talking about.

Is Toluna legitimate? This and all you need to know. Let’s jump in!

Is Toluna Legitimate or a Scam?

The fact that this program is over 17 years of age now, tells a lot about it.

Founded in 2000 by Toluna Group of Frederic Charles-Petit, Toluna surveys site is legitimate, totally safe and operates through over 86 countries.

In addition to that, Toluna has a strict and effective Privacy Policy which protect its customers.

Up to this day, Toluna numbers over 13 million members worldwide. Thirteen million. Wow.

A massive number, indeed. They can’t all be wrong, can they?

How Toluna Works

A survey site that gets paid by its partners who need the opinion of the public worldwide for a certain product, and mostly for the new ones launched in the market.

A good way this to know in which direction the product is going, the usability and overall feedback about it, giving the company the chance to either take it all off, improve a lot or make any small changes that could benefit a lot to all parties.

The same companies sponsor Toluna for their service, for the latter to share part of the revenue with its customers. Group to which belong me and you.

A circle that is supposed to have all parties happy. However, the only ones seeming to be happy are the companies which are getting what they are paying for and Toluna.

Whether me and you as customers and the main labor force in the triangle turn out happy from this circle, that remain questionable to this day.

Does Toluna Have a Mobile Application?

The answer is Yes, Toluna has a well-established mobile application. Except having an iOS and iPad application specifically, you can also find Toluna mobile application for your Android device.

Who Can Use It

It is currently available in more than 80 countries. Meaning there is a huge possibility yours to be part of the list. However, there are some countries which are not included, yet are able to use the surrounding countries’ Toluna services.

If you are part of the long list of available countries, then all you need is a PC or Laptop or even mobile, and you are well able to join Toluna right away.

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Cost and Value

What’s good about Toluna?

Is that you can join for FREE, you don’t have to pay anything or risk to lose any sum of money you already possess.

Tolunas' ways you can earn shown in image.
Ways you can earn using Toluna

Instead, you are the one supposed to earn. It will start good for you, as upon joining you will be rewarded 500 points.

Customer Service of Toluna

When talking about Tolunas’ customer support, I have no choice but to give you some bad news. It is true indeed, that they used to have a highly effective customer service, especially during the first few years, but that seems to be lost in time.

For the sake of facts, there are numerous customers complaints and very low ratings on their customer support recently, stating that they got no support in the issues.

When a well-known brand customers’ support team doesn’t support its customers, the image of the brand is certainly in danger.

What is Toluna Lottary?

Toluna weekly lottery offer in image.

One of the ways you can earn using Toluna is also through its sweepstakes, where you will be eligible to participate in the game with only 500 points.

Ways You Can Earn

There are plenty of ways you can earn through Toluna, the list goes as below.

  • Completing profile – You will be rewarded 500 points upon signing-up. Also, more points will be given to you for each information you provide to complete your profile with.
  • Sponsored polls – You can earn points through voting in the sponsored polls. By a simple click.
  • Surveys – It is known as one of the richest sites when it comes to surveys. You can find them on the site or you can receive them by emails daily.
  • Posting articles – You will be gifted 1000 points for every article you post on any niche.
  • Referrals – You can also earn through referring Toluna to your friends. You will be rewarded 500 points for every friend who decides to do so through your affiliate link.

Plenty of ways to earn through Toluna, indeed.

However, there is always another part of the medal and the same are true with Toluna. Let’s have a look at it!

Tolunas’ Cons

As with any other site, there are a lot of unhappy customers in Toluna as well. The list includes those who are using the site for over 2 years.

Is something wrong with Toluna?

The list of common complaints on Toluna includes as below.

  • Big Time for Little Money – You ought to spend a pretty long time in order to make the slightest withdrawal on PayPal or any gift with points you manage to earn.
  • Slow Withdrawal Process – It takes an enormous amount of time for the order to be completed for you to have your gift in your hands or iWallets. Several customers have reported to wait up to a MONTH for the gift card. That’s way too slow, isn’t it?
  • Not Eligible – Another big issue customers are dealing with when using Toluna is the screen-out in the middle of a survey, unable to redeem the reward. And that for no reason.

Overall Rating

Speaking in numbers, my overall rating of Toluna would look as below.

Name: Toluna
Usability:                       4.0 out of 5
Customer Service:       3.3 out of 5
System functionality: 3.9 out of 5
Earning potential:       3.5 out of 5
Profit withdrawal:       3.5 out of 5
Overall rating:              3.9 out of 5


Starting your own business online remains the #1 choice I recommended to you. If you are ready to invest your time and energy now, then you are up for a long-lasting, reliable income in a very reasonable amount of time. One that you can pay the bills with, dissimilar to a survey site.

However, if you want to spend some of your after-dinner time while voting or polls or doing some quick surveys online for little extra bucks, then you can join legitimate Toluna for FREE simply by clicking the link, where you will earn 500 points and a lot of small money opportunities.

Either way, one thing is certain.  “You cannot reap where you have not sown”.